Sad and depressed

I drive a Renault Kwid expression 2019model and have been with them as from 2021 ,I pay R1200 (and some change) and my excess is R8300,I put a claim on the 5th of March 2024 and as I write this review it's the 25th of March 2024 and there's no progress and I mean I don't even get a call as to what's happening,their process is not transparent,I have called 5 times to date and I'm told the same thing I was told when I called 3 days after I put the claim ,that the assessor is still busy. I'm not even angry just said and depressed,I'm very disappointed,I chose them because I believed in them and this is my very first claim and they have caused me so much stress ,what's the point of having an insurance?