MM
Monei M
1 reviews | Active since Jul 2022
25 Feb 2025, 15:21
Run around in settling a claim
This insurance is disgusting and is taking its clients for a ride. They are giving us a run around with a claim of a broken fridge. You be careful of this insurance company
Helpful (0)
Replies (6)0
Replies (6)
Auto & General's replyOfficial
25 Feb 2025, 15:25Hi Monei
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
Auto & General's reply25 Feb 2025, 15:25
Official
Hi Monei
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
MM
Monei M's updateReviewer Update
26 Feb 2025, 08:57My husbance made a claim on his household isurance for a fridge , you sent an assessor, his diagnose was that the fridge need regas and recemmended regas. We did that and still the fridge is not working.
When we contact you come with stories which indicate that your company has no will of settling the claim on the fridge
When we contact you come with stories which indicate that your company has no will of settling the claim on the fridge
MM
Monei M's update26 Feb 2025, 08:57
Reviewer Update
My husbance made a claim on his household isurance for a fridge , you sent an assessor, his diagnose was that the fridge need regas and recemmended regas. We did that and still the fridge is not working.
When we contact you come with stories which indicate that your company has no will of settling the claim on the fridge
When we contact you come with stories which indicate that your company has no will of settling the claim on the fridge
Auto & General's replyOfficial
26 Feb 2025, 14:14Hi Monei
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
Auto & General's reply26 Feb 2025, 14:14
Official
Hi Monei
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please provide us with your policy number in order for us to assist you further .
Kind regards,
The Auto & General Team
MM
Monei M's updateReviewer Update
27 Feb 2025, 11:33The claim number is ***
MM
Monei M's update27 Feb 2025, 11:33
Reviewer Update
The claim number is ***
MM
Monei M's updateReviewer Update
27 Feb 2025, 11:37The claim reply is ***
MM
Monei M's update27 Feb 2025, 11:37
Reviewer Update
The claim reply is ***
Auto & General's replyOfficial
27 Feb 2025, 11:43Received , thank you. We escalated the matter to our claims department for further assistance.
Auto & General's reply27 Feb 2025, 11:43
Official
Received , thank you. We escalated the matter to our claims department for further assistance.