1 reviews | Active since Jun 2020
Ruining a relationship !
I am a long standing Auto and General client , personal and professional. It’s always been a pleasure dealing with them , up until now. One skewered accessor can ruin a relationship.
The whole process once my accident happened was as per normal, getting tow truck and rental sorted was super easy , staff were amazing !!!
Then arrives an accessor that has been so painful to deal with , it’s enough to make me cancel all my contracts and steer people clear .
Day 1 of his inspection, he calls me to tell me that my electric windows don’t work. I said if that’s the case it because of accident ,,, then he decides to turn car on … and they work, there goes his first attempt .
Since then it’s been the same story … try dodge all responsibility, and fix on the cheap ( I have a full list of pics and items ). He failed to approve items on time , that caused my car rental to be used up , so I personally had to rent a car after a month. When I approached him, he said it’s not his companies problem.
Then there was a knock with suspension, nobody could find the cause . He tells me to take the vehicle to Mahindra , it could be under warranty… zero service offered ! I found the knock myself , 2 stabilizer arms that were damaged in the accident , that should be common knowledge for an accessor.
Know there is an issue with reserve tank, I have stood on the side of the highway 3 times now ( narrowly missed being attacked the last time). I have never had this issue before the accident …. I have fuel slips, tracker history , witnesses etc etc , I routinely drive on reserve tank … the accessor finds a small dent in fuel tank which happen 3 months prior to accident and had zero effect , but it’s now the cause …. Another scape goat…. The mechanics they got to look at vehicle broke bolts off and never replaced , and also gave faulty reports .
As a long standing client I’m disappointed. Knowledge , usability, ethics and tact are lacking here, it been 2 months and we are still busy !!
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Best regards,
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Best regards,
We are so sorry to see that you have not been contacted yet and have requested that you receive urgent assistance.
Kind regards,
The Auto & General team
Best regards,
We are so sorry to see that you have not been contacted yet and have requested that you receive urgent assistance.
Kind regards,
The Auto & General team
Best regards,
After all the nonsense I had, only gotten my vehicle back in March , I need to check….. they finally found the vibration. Replaced damaged rim.
I week or 3 later I’m travelling with family and have movement on the accident side wheel , I big thump when braking…. Stop on side of road cause it’s not safe ….. try take wheel off and I can’t , the panel beater put a single nut on that’s a different size to the rest …. So I have to arrange a work vehicle to come collect family and bring a tool box , while we waited on side of the road ….. again endanger me, not my family !!! That whole situation cost me around 4000. I message the accessor, I don’t even get a reply !!!!!!!!!!
Fast forward to last week, the bolt snaps on my torsion bar, and shoots the bolt into my fuel lines….. guess which side ? Yes the accident side again!!!!!! I had to pay another R8000 to have it repaired …. Again I message accessor , and it’s 3 days with zero reply !!!!!!
In the beginning, I asked and said check all the suspension components on the accident side…. My mechanic at work found the 1 problem that nobody could , took him all of 5 minutes, I paid for that part as well…
Auto and general, you have chosen to work with substandard panel beaters, there are 10 versions of why things haven’t been done properly, I sat without a car, then horrible loan cars from panel beaters, bad workmanship , and the accessors have just let things slide…. I paid excess no problem, but I’m the one loosing out, and now your accessors are simply not replying to me….. the panel beaters did a terrible job , your accessors have allowed it, and now I’m the one suffering …. A high tensile bolt doesn’t bend, it’s hardened, it’s simply snaps,
And a shock will denature the material ( I run an engineering company , so I understand these things), that bolt will just basically just snap as cracks have formed. An accident on the front left side , will focus that energy to the anchor point sending all that shock to the bolt…. Instead of replacing a R300 rand bolt, they never inspected it and it broke off while I was in the my town doing 5km/hr over a speednbump. Either your accessors lack technological expertise, either your standards have dropped that you except sub par workmanship, or you trying to save cost at my and my family’s expense.
I have videos ,’photos and all feedback of this experience.. I need to know will you reclaim my R8000 from your panel beater that you contract to???
Don’t get the accessor to call me, I want a higher power here…. You have risked my family’s safety , my safety and I’m fed up… must I pull all my policies ( work and personal)?
After all the nonsense I had, only gotten my vehicle back in March , I need to check….. they finally found the vibration. Replaced damaged rim.
I week or 3 later I’m travelling with family and have movement on the accident side wheel , I big thump when braking…. Stop on side of road cause it’s not safe ….. try take wheel off and I can’t , the panel beater put a single nut on that’s a different size to the rest …. So I have to arrange a work vehicle to come collect family and bring a tool box , while we waited on side of the road ….. again endanger me, not my family !!! That whole situation cost me around 4000. I message the accessor, I don’t even get a reply !!!!!!!!!!
Fast forward to last week, the bolt snaps on my torsion bar, and shoots the bolt into my fuel lines….. guess which side ? Yes the accident side again!!!!!! I had to pay another R8000 to have it repaired …. Again I message accessor , and it’s 3 days with zero reply !!!!!!
In the beginning, I asked and said check all the suspension components on the accident side…. My mechanic at work found the 1 problem that nobody could , took him all of 5 minutes, I paid for that part as well…
Auto and general, you have chosen to work with substandard panel beaters, there are 10 versions of why things haven’t been done properly, I sat without a car, then horrible loan cars from panel beaters, bad workmanship , and the accessors have just let things slide…. I paid excess no problem, but I’m the one loosing out, and now your accessors are simply not replying to me….. the panel beaters did a terrible job , your accessors have allowed it, and now I’m the one suffering …. A high tensile bolt doesn’t bend, it’s hardened, it’s simply snaps,
And a shock will denature the material ( I run an engineering company , so I understand these things), that bolt will just basically just snap as cracks have formed. An accident on the front left side , will focus that energy to the anchor point sending all that shock to the bolt…. Instead of replacing a R300 rand bolt, they never inspected it and it broke off while I was in the my town doing 5km/hr over a speednbump. Either your accessors lack technological expertise, either your standards have dropped that you except sub par workmanship, or you trying to save cost at my and my family’s expense.
I have videos ,’photos and all feedback of this experience.. I need to know will you reclaim my R8000 from your panel beater that you contract to???
Don’t get the accessor to call me, I want a higher power here…. You have risked my family’s safety , my safety and I’m fed up… must I pull all my policies ( work and personal)?