Rudeness, Possible Theft and Horrible customer care

<p>On the 10th of January 2017 I was in a car accident. We are insured at auto & general. We registered the claim after which the claim was rejected on the 24th of January 2017. They initially told us the car was written off after the consultant harassed everyone around me. The accident was not my fault and we even have video footage of the accident and gave it to the consultant. Today we got a quote from the panelbeaters to fix the car which we want to do. When we went to pick up the quote, we were told auto & general gave instruction on the 17th of January already to tow the car to a s****yard. We were never notified of anything. In my view this is theft as they are not paying out the claim, the car belongs to us. Never ever will auto & general see us again and I would never advise anyone to make use of Auto & General. Thank you for putting us through absolute hell. </p>