Rude consultants, useless service

If there was a rating below the 1st red star i was gonna use it :( I submitted my claim, they sent someone to do the assessment, then they went mute on me, the next thing, boom, sms telling me that the claim has been declined, after rating the zero they gave me a call and the guy who spoke to me wasnt friendly at all. He told me he is forwarding my complaint to the complaints department and till today, I am still waiting, no one has contacted me.