Rude Consultant

I called Auto & General to get some assistance with regards to the previous repairs that were done on my vehicle in September. I had my bumper repaired and the company that did the repairs had given me 1 year warranty on the work performed however this morning I realized that the paint on the bumper where the repairs were done is starting to peel off and I called Auto & Gen to enquire on the process to follow as the repairs were done and facilitated through them as my insurance company, I spoke to a lady by the name of Thuli who was rude and told me that "Auto & General" did NOT and does NOT guarantee quality repairs and that she will not agree to anything. 1st of all I called to enquire on what steps I need to follow to get my bumper reviewed on why the paint was peeling off, at no point was I accusing Auto & Gen or anyone of bad quality and by the way Auto & Gen has made a promise to have our vehicles repaired correctly the 1st time. The lady took my ID number and put the phone down on me after cutting me off every time I try speaking and was shouting at me. I would like A&G to pull this call and listen to it so they can hear the type of service we are getting from their staff. I am utterly disgusted and yet again disappointed in the service I have received from my Insurance company. I would appreciate an apology from Thuli as that was no way to speak to a customer especially 1 that was not irate and merely asking for assistance. I am livid and really would like this issue addressed ASAP.