1 reviews | Active since Mar 2014
Rude Call Centre Agent
I was contacted by one of the call centre agents regarding my car and house hold insurance. the agent started asking me about the details of my car - which were provided to A&G when I first took out the cover. She also demanded that I send proof of inspection, again which I did long time ago and sent to A&G. <br> <br> While I was talking to the agent, she dropped the phone, I found this to be rude. <br> <br> I can recall the name of the agent but please check the recordings for 14/05/2015 at 14:51, the call lasted for 4 minutes and 43 seconds.<br> <br> I am now considering cancelling my insurance with A&G due to disrespectful agents like the one that contacted me.<br> <br> I've been with A&G for 10+ years and not even once was i treated this way.
Thank you for bringing the matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address all the concerns raised.
The matter is indeed a serious concern and we will assure detailed feedback in it's entirety.
Please accept our sincere apologies for the overall experience, we hope to provide clarity and a solution as soon as possible.
Kind Regards,
The Auto & General Team
Thank you for bringing the matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address all the concerns raised.
The matter is indeed a serious concern and we will assure detailed feedback in it's entirety.
Please accept our sincere apologies for the overall experience, we hope to provide clarity and a solution as soon as possible.
Kind Regards,
The Auto & General Team