1 reviews | Active since Jun 2011
Rude and arrogant
Good day<br> <br> I received call from agent called Inge Pelser who was very rude, arrogant, disrespecting and unprofessional she kept interupting me while I talk doesn't want to listen to me as I talk kept shouting and her tone was very loud full of attitude and arrogancy. I tried to explain to him that I'm dealing with Paula Baloyi who is assisting with this claim. I am really annoyed and find auto and general very unprofessional as I have been speaking to different people first it was Tshepiso then Paula now Inge and if I was advised of all documents they require from me last week when I laid this claim I would have submitted them already. Please retrieve this call and listen to the manner that this lady has been using when talking to me and provide me with the letter of apology to fully explain that I will never ever get such stinking attitude from any of your consultants. Again if this claim cannot be processed kindly bring back my car and I will fix it myself. <br> <br> Regards <br> Refilwe Segola
We acknowledge receipt of your complaint and want to thank you for taking the time to bring this matter to our attention.
As discussed with one of our Customer Relation Specialists, the services as you explain it will most definitely not be tolerated. It is our motto to make your claims experience as easy as possible for you, and it is clear that we have failed you.
The service failures will be addressed on an internal basis and the necessary coaching will be given to the consultant.
Please accept our sincere apologies for the lack of service you have received and we invite you to contact our Customer Relation Specialist should you need further assistance.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint and want to thank you for taking the time to bring this matter to our attention.
As discussed with one of our Customer Relation Specialists, the services as you explain it will most definitely not be tolerated. It is our motto to make your claims experience as easy as possible for you, and it is clear that we have failed you.
The service failures will be addressed on an internal basis and the necessary coaching will be given to the consultant.
Please accept our sincere apologies for the lack of service you have received and we invite you to contact our Customer Relation Specialist should you need further assistance.
Regards,
The Auto & General Team.