Road assistance

My husband got stuck new Golden arrow depo/ head office . He requested a tow truck . Information on SMS - Johan contact number : *** vehicle registration cy 277098 @17:55 .We made contact with Johan however his line rings and go to voice mail , we called him 4 times to no avail. We contacted auto and General and spoke to an agent who did not mention her name dropped line. We called and spoke to Jason I advised Jason that we have been standing in the middle of road with no assistance . We wanted to understand what are paying is we requesting a service and no comes to assistance , we are placed risk by our insurance of getting ****** , higg jacked and even killed and yet they dropped the line when calling and complaining a out service . I requested to speak to a line manager and only to told my line is in a meeting. . We waited till 18:21 for assistance while standing in road . Acn someone in your dam offices tell me what are paying for ? Why is your contact centre dropping calls on client yet we bring in busines to your company ? Where expected to waiting till God knows when for be assisted by than we would we be skeleton bones .