WK
Walther K

1 reviews | Active since Apr 2017

28 Apr 2017, 13:32

RIP-OFF Premiums CHECK ANUALLY!

<p>I have been with Auto and General since 2010, at the time, having received a good contract offer initially for the insurance of my vehicles and household contents.</p> <p>Recently I decided to review the premiums because they seemed rather high for what I was insuring... so the first course of action - phone A&G. </p> <p>Their response was "Oops, seems a bit high, but ...we will give you a R600 discount on your current R4,000 pemium" (bearing in mind this is for R300K household goods and comprehensive cover for 2x pre-2010 SUV's).</p> <p>So I think to myself ...Thats too easy! why over-charge me for all the years then until now?</p> <p>Answer: "...because you never asked before" so rather dissapointed by this, we move on to the next step...</p> <p>Get comparative quotes!</p> <p>I got quotes from some of the large and reputable companies in the business and SURPRISE!!! all of them around R2000 cheaper for the same cover, same risk profile and CHEAPER excesses!!!!</p> <p>So back to A&G to ask why???</p> <p>Reason given; "we view your risk profile differently" (basically means; ... so if after 7 years you don't like it you can p..off)</p> <p>RESULTS:</p> <p>Policy with AUto and General cancelled IMMEDIATELY (after 7 years)</p> <p>Chances of getting the money back they ripped-off = ZERO</p> <p>Chances of ever recommending A&G to anyone at all = ZERO</p> <p>Probability of EVER re-insuring with them = ZERO</p> <p>Cer*****y of disseminating information on this ultra-dissapointing service = EXCELLENT</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>'</p>

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Replies (1)
Auto & General
Auto & General's reply28 Apr 2017, 15:49
Official

We acknowledge receipt of your complaint.

We thank you for the time you took out of your day to discuss the matter with one of our Customer Relation Specialist.

As discussed, the premium that we have offered you is the best premium currently available and apologise for the fact that we are unable to offer you a better premium. We do however respect your decision and wish you only the best with your future endeavours.

Kind Regards,


The Auto & General Team.