Ridiculous service

Auto & General Insurance for maintenance to car is waste of money I had to fight for my wheel bearings to be fixed now my clutch has packed after 20 years now they tell me only if it is mechanical due to part so my clutch is not cover It is not worth to have an Insurance for mechanical repairs with Auto & General.I will rather cancell my Insurance as they will have an excuse for every time a person.claims. Their service is ridiculous because they are working from home they do Not have service