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Moses R

1 reviews | Active since Aug 2017

18 Feb 2019, 17:16

Ridiculous Premium increase

The wrong information their consultants give, we took out a car cover over a year ago and and the cover was R1600 and the a year later ****ff the premium went up to R2200. We were never advised that the premium is going up and month end deduction was made.

What made matters worse is the consultant did not even inform us that the insurance we took was Auto and General as all along we thought the insurance was Wesbank. Only when we complaint we found out that the insurance was Auto & General.

We called at the beginning of Feb 19 to enquire about the ridiculous premium increase and till today no solution whatsoever.

I spoke to Tshepo who claimed to be a manager yet still no solution, not even a call from him. A very good guy by the name of Kabelo tried to offer us a very low premium but still no solution with the imitial complaint.

If we did not have money in the bank we would have even missed our car instalment because of this ridiculous increase.

0
Replies (3)
Auto & General
Auto & General's reply19 Feb 2019, 09:08
Official
We acknowledge receipt of your complaint. 

We will be in contact with you shortly to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply19 Feb 2019, 10:35
Official
Update: 
As discussed with our Customer Relation Specialist, arrangements were already made with you to discuss a different policy option with you. Further we confirm that we will email the initial review letter to you, which will serve as confirmation of the review. 

Please feel free to contact our Customer Relation Specialist back if you need further assistance. 
Kind Regards, 
The Auto & General Team. 
MR
Moses R's update24 Apr 2019, 10:33
Reviewer Update
Good Day Two months later my problems have increased instead of being sorted. I have never seen such a pathetic customer service, This insurance company cares not about their customers and all they care about is to sign up new clients. I complained in February and to this date my problem has not been resolved even after numerous phone calls to Auto and General. I contacted them again and they promised to get back to me and I am still waiting(For over a week now). I now have two covers for one car with two premiums, my car installment is now in arrears because someone did not cancel the initial cover and no one is giving me a straight answer of what took place and how they will solve our issue with Wesbank.