Ridiculous Insurance Company

4 (FOUR) month since my claim was approved, my car is still not fixed. Moving from pillar to post. Sizwe from Fleet VIP Solutions (Panel Beaters) saying he is waiting for someone from Auto and General (can't tell me who), to get back to him on my claim. What is more ridiculous in all this is that I have an insurance company I pay every month, not following up on why my car is not being fixed. That is a disgusting standard for a brand such as Telesure Group. And there isn't a reliable complaint system, in my last issue I sent an email to their complaint address and it was never addressed until I posted on Hello Peter, again embarrassing for this big brand that I have to resort to Hello Peter because the complaint email address doesn't work and I am not given a contact to use in case of a complaint (the call center number is not a grievance platform, it is frustrating as well).