IG
Izak G

1 reviews | Active since Sept 2010

20 May 2016, 07:28

Ridiculous increase in premiums

<p>A&G went through an anual price adjustment to which I objected. They increased the insurance for my vehicles by 65% and 17% respectively. How is that justifiable? The cost of a new car went up by 6.6% and 8% each which is more or less in line with inflation and what I would expect. However, 65% and 17%? This is absolutely insane! The guy at the call center said it was risk profile based on the individual and the risk of A&G receiving a claim however not my or my wife's risk profiles have changed as we have not had any vehicle claims. So why am I now paying for someone else's risk? How does anybody justify a 65% increase in 8 months?? It seems like they made the premium very low for me to sign up and thereafter went to town with premium increases which is totally *********!</p>

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Replies (2)
Auto & General
Auto & General's reply20 May 2016, 14:01
Official

We acknowledge your complaint.

One of our Customer Relation Specialists attempted to contact you without any success and a message was left on your voicemail.

We do however confirm that we were able to review your premium, and the best possible offer was discussed with you.

We do invite you to contact our Customer Relation Specialist should you require further assistance.

Regards
The Auto & General Team.

Auto & General
Auto & General's reply24 May 2016, 12:14
Official

Update:

One of our Customer Relation Specialist discussed the matter with you in detail. We are so sorry that we are unable to offer you a lower rate at the moment.

We thank you for your understanding herein and we invite you to contact our Customer Relation Specialist should you require further assistance.

Kind regards,

The Auto & General Team.