AM
Andrew M
1 reviews | Active since Jan 2018
18 Jun 2019, 14:45
Resultant Damages to ceiling
Logged a call for an issue with my geyser and was leaking onto the ceiling..
geyser was fixed in May already and have been calling ever since to make a follow up so the resultant damages could be fixed as well.
Only to be told earlier today that it was not covered ..
JUST WOOOOOOOWWWWWW
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
18 Jun 2019, 14:47We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply18 Jun 2019, 14:47
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
18 Jun 2019, 15:57Update:
We confirm that you have been contacted, and we have attempted to discuss the outcome of the claim with you, but you did not wish to discuss the matter further and ended the call.
Kind Regards,
The Auto & General Team.
We confirm that you have been contacted, and we have attempted to discuss the outcome of the claim with you, but you did not wish to discuss the matter further and ended the call.
Kind Regards,
The Auto & General Team.
Auto & General's reply18 Jun 2019, 15:57
Official
Update:
We confirm that you have been contacted, and we have attempted to discuss the outcome of the claim with you, but you did not wish to discuss the matter further and ended the call.
Kind Regards,
The Auto & General Team.
We confirm that you have been contacted, and we have attempted to discuss the outcome of the claim with you, but you did not wish to discuss the matter further and ended the call.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
21 Jun 2019, 13:12Update: We have investigated your concerns as raised above and we have to agree with you, we have failed you during the claims process. We did not advice you correctly of our findings on the outcome of your claim. We want to assure you that we do not accept this kind of behavior and we have already address the service failures on an internal basis. Please accept our humble apologies for the frustration this has caused. We are pleased that this matter has been resolved to your satisfaction and invite you to contact our Customer Relation Specialist if you require any assistance in the future. Kind Regards, The Auto & General Team.
Auto & General's reply21 Jun 2019, 13:12
Official
Update: We have investigated your concerns as raised above and we have to agree with you, we have failed you during the claims process. We did not advice you correctly of our findings on the outcome of your claim. We want to assure you that we do not accept this kind of behavior and we have already address the service failures on an internal basis. Please accept our humble apologies for the frustration this has caused. We are pleased that this matter has been resolved to your satisfaction and invite you to contact our Customer Relation Specialist if you require any assistance in the future. Kind Regards, The Auto & General Team.
AM
Andrew M's updateReviewer Update
21 Jun 2019, 13:32Thank you so very much Dorothy Smit .. Indeed Auto and General is lucky to have you as an employee. Doing investigations even after our not so friendly call because of my frustration. I am more than happy to re-instate my policy and even get a call from your sales for vehicle insurance as well.
AM
Andrew M's update21 Jun 2019, 13:32
Reviewer Update
Thank you so very much Dorothy Smit .. Indeed Auto and General is lucky to have you as an employee. Doing investigations even after our not so friendly call because of my frustration. I am more than happy to re-instate my policy and even get a call from your sales for vehicle insurance as well.