CM
Caswell M
1 reviews | Active since Nov 2015
24 Mar 2020, 08:08
Request One Cover, got 2 WRONG COVERS
So I called to open new policy for my father, comprehensive cover for his bakkie, that was 16 December 2019. That's all we asked for, comprehensive cover. But we got 2 covers, THIRD PARTY, FIRE AND THEFT and Scratch and Dent Cover and Tyre & Rim Guard (which started in January 2020). I call to enquire on 8 January and followed up on 18 February 2020. When i called second time Keamogetswe Monageng refused to provide reference number. I requested recordings for both covers. No feedback till 24 March, but they have been taking money for both. I am rethinking my own policy with after this.
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Replies (4)0
Replies (4)
Auto & General's replyOfficial
24 Mar 2020, 09:00Hi Caswell,
We are concerned to hear you say this and would like to assist you.
Please send us a private message with the policy details or your Father's Id number in order to assist you.
Kind Regards,
The Auto and General Team.
We are concerned to hear you say this and would like to assist you.
Please send us a private message with the policy details or your Father's Id number in order to assist you.
Kind Regards,
The Auto and General Team.
Best regards,
Auto & General's reply24 Mar 2020, 09:00
Official
Hi Caswell,
We are concerned to hear you say this and would like to assist you.
Please send us a private message with the policy details or your Father's Id number in order to assist you.
Kind Regards,
The Auto and General Team.
We are concerned to hear you say this and would like to assist you.
Please send us a private message with the policy details or your Father's Id number in order to assist you.
Kind Regards,
The Auto and General Team.
Best regards,
CM
Caswell M's updateReviewer Update
24 Mar 2020, 10:20***
CM
Caswell M's update24 Mar 2020, 10:20
Reviewer Update
***
Auto & General's replyOfficial
24 Mar 2020, 12:55Thank you.
We have escalated your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We have escalated your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply24 Mar 2020, 12:55
Official
Thank you.
We have escalated your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We have escalated your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's replyOfficial
01 Apr 2020, 13:19Hi Caswell,
We confirm that our Customer Relation Specialist has been in contact with you to discuss the outcome herein, however you did not wish to discuss the matter further.
We have therefore liaised with you via email.
We have investigated your complaint, and confirm that the Scratch and Dent policy was accepted and agreed to. Based on the findings, we cannot proceed with any refund since the policy was accepted. Further, the option to increase your insurance cover to Comprehensive cover was discussed, however the acceptance was agreed upon, and the policy was cancelled accordingly.
You are welcome to contact us if you wish to discuss the matter further.
Kind Regards,
The Auto and General Team.
We confirm that our Customer Relation Specialist has been in contact with you to discuss the outcome herein, however you did not wish to discuss the matter further.
We have therefore liaised with you via email.
We have investigated your complaint, and confirm that the Scratch and Dent policy was accepted and agreed to. Based on the findings, we cannot proceed with any refund since the policy was accepted. Further, the option to increase your insurance cover to Comprehensive cover was discussed, however the acceptance was agreed upon, and the policy was cancelled accordingly.
You are welcome to contact us if you wish to discuss the matter further.
Kind Regards,
The Auto and General Team.
Best regards,
Auto & General's reply01 Apr 2020, 13:19
Official
Hi Caswell,
We confirm that our Customer Relation Specialist has been in contact with you to discuss the outcome herein, however you did not wish to discuss the matter further.
We have therefore liaised with you via email.
We have investigated your complaint, and confirm that the Scratch and Dent policy was accepted and agreed to. Based on the findings, we cannot proceed with any refund since the policy was accepted. Further, the option to increase your insurance cover to Comprehensive cover was discussed, however the acceptance was agreed upon, and the policy was cancelled accordingly.
You are welcome to contact us if you wish to discuss the matter further.
Kind Regards,
The Auto and General Team.
We confirm that our Customer Relation Specialist has been in contact with you to discuss the outcome herein, however you did not wish to discuss the matter further.
We have therefore liaised with you via email.
We have investigated your complaint, and confirm that the Scratch and Dent policy was accepted and agreed to. Based on the findings, we cannot proceed with any refund since the policy was accepted. Further, the option to increase your insurance cover to Comprehensive cover was discussed, however the acceptance was agreed upon, and the policy was cancelled accordingly.
You are welcome to contact us if you wish to discuss the matter further.
Kind Regards,
The Auto and General Team.
Best regards,