CB
CHRISTINE B

1 reviews | Active since Nov 2015

29 Nov 2015, 19:18

REPAIRS STILL NOT CARRIED OUT AFTER 9 MONTHS!

VEHICLE ACCIDENT ON 12.2.2015 ON DURBAN BOUND / HILTON OFF RAMP FROM N3 OUTSIDE PMB (KZN)<br> <br> On Thursday 12th February 2015 I was driving on the N3 towards Hilton in the left lane (emergency lane) which becomes the Hilton Avenue turnoff. There was a \wall of trucks"on my right in the Durban bound lane and I felt a crash into the right back on the driver's side of my Jetta and then noticed that the driver from a Logistics Company had turned left out of the Durban bound lane onto the Hilton Avenue bound lane behind me. If he was supposed to be going to Durban then why would he enter the Hilton bound lane that I was driving in? <br> I was told by Nerrisha Davecharran / Claims Specialist Telesure Group Specialists that I would need to pay R8 000 excess! Then this was reduced to R1 000. I have subsequently been told by Eileen James of African Independent Brokers that I shouldn't have to pay any excess as it wasn't my fault. <br> The company Freight Logistics whose company truck it was wanted my car to be repaired in Durban and were reluctant to pay for car hire to get to work. <br> Nine months later! Still no repairs after 30 years of being a loyal client of Auto &amp"

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Replies (1)
Auto & General
Auto & General's reply30 Nov 2015, 18:30
Official
Hello argilla,

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the customer relations specialist who will be in contact with you as soon as possible.

We acknowledge the frustration but would need more detail as to what may have gone wrong here.

We value you as a customer and express our sincere apologies for all the inconvenience caused.

Kind Regards,

The Auto & General Team