Renew it Randburg

I'm very unhappy with the service that I'm receiving from Renew it Randburg. My car was with them from 19 June to 6 September.

On 4 September, Lana from Renew it called me and said my car is ready for collection and offered someone to come and fetch me from work, however I couldn't go.

The following day Jackie from Renew-It called me and said that my car is not yet ready and that they were still waiting for parts to connect the fog lights, which could take about 2 weeks... and other "minor issues".

After receiving these two conflicting calls I called Auto and General and advised them that I'm getting two different stories. They said they would send an assessor to check the car. On the evening of the 5th, Phephisi called and advised that the repairs were incomplete, but said renew it advised that they'd be done with everything the following day.

Phephisi called me again the following morning and said everything was fixed and the vehicle was good to go...which wasn't true because now the bonnet hasn't been aligned properly, fog lights are not working and even the air con doesn't work and the engine makes funny noises when the car is running..

Instead of fixing my car, they added extra damages on it. I called Renew-It and Auto and General and advised them of the damages and they said they would send an assessor from Auto and General to check the vehicle before I take it back to renew it, I've been waiting since last week Thursday for the assessor to make an appointment with me and still no word from both companies.

Had the first assessor not said that my car was fixed and good to go I would have never fetched the car and paid the excess and now I am not stuck with a car that hasn't been fixed probably. I want Auto and General to explain to me why the assessor said my car was fixed when it clearly wasn't. I am afraid to take my car back to renew it because they are shady, it seems as though they don't know how to fix my car. I've been without a car for almost 3 months while paying its installment and paying for insurance.

Why am I receiving such horrible service from Renew it? And who should I go to if my own insurance company can't even help me?

I'm so disappointed!