1 reviews | Active since Oct 2016
Remove my account on ITC
Remove my account on ITC. 2016 when I bought my car I opened an insurance with you, and closed it within a week. You said my account was closed but why does it still appear on the ITC report? I called you several times, and you keep telling me that you don’t list your clients on ITC , if so then why is the account still appears as open on my ITC report? I don’t have an account with you, don’t show me documents that the account is closed on your side when on ITC still shows as being active, I get declines on home loans because of this.
We acknowledge receipt of your complaint.
We have attempted to contact you on the number provided, without success.
We confirm that we do not do month to month ITC listings, but we are allowed to do an ITC check during the sale of your policy.
Further, we confirm that we have provided you with a letter during the month of March 2018 to confirm that we do not do month to month listings on ITC.
We would like to resolve this matter for you and request that you contact us back to clarify your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We have attempted to contact you on the number provided, without success.
We confirm that we do not do month to month ITC listings, but we are allowed to do an ITC check during the sale of your policy.
Further, we confirm that we have provided you with a letter during the month of March 2018 to confirm that we do not do month to month listings on ITC.
We would like to resolve this matter for you and request that you contact us back to clarify your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will assist you with the documents that you might need to clarify your ITC record. We again want to assure you that this policy does not reflect on ITC as an account.
We also invite you to make contact with our Customer Relation Specialist if you require further assistance on the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will assist you with the documents that you might need to clarify your ITC record. We again want to assure you that this policy does not reflect on ITC as an account.
We also invite you to make contact with our Customer Relation Specialist if you require further assistance on the matter.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.