Rejection of claim.

Auto and general is quick and easy to join without any questions or investigations. My car was involved in accident on 23 may 2019. I submitted a claim on 24 may 2019. On the 06 june i received a correspondence from them informing me that they are not going to pay for the cost. Due to unable to provide the necessary information to support the fact that i was previously comprehensive insured without any claims. I am dissatisfied as the allegations are superficial and fallacious or fictitious. Mpho phetoane he promised me that he will listen all telephonic recordings for the month of may wen i joined them. He failed to provide me with feedback regarding telephonic recording instead he alleges that i have misrepresented facts during the joing them. I thought im safe to hv insurance but right now i regret hv insurance with auto and general. His level of professionalism and intelligence is very poor. I am tollay dissapointed.