Rejected/Declined insurance claim

Hellopeter

This is Mr Tshangela M. a client of Auto & General insurance company. On 15 March 2024 I lost my personal belongings through theft out of motor vehicle, being my cell phone a Huawei Mate 20 Lite and my clothing items that were in my sport bag. All these items are insured. I opened a case at Cambridge Police Station as CAS 191/03/2024 and proceeded to lodge a claim with Auto & General and claim ref no. DE***. I am still frustrated and painful with the response that my claim has been decline due to non existence of video footage. The agent told me to submit a video footage, and on that street there are no cameras. It is not my duty to install cameras in the streets of South Africa. I have been insured with the company for 3 years and they have been debiting from my account with ease. Now that I'm in an unfortunate circumstance they are unable to pay out, which means I have just been giving the company money for free. I still want them to reconsider and accept to pay on my claim. Please help me with that, Thank You.