Rejected household and building claims

I am a very disappointed client of auto and general. I had two policy claims which were rejected because they wanted proof of purchase of the things I did not have and they were purchased more than five years ago. They sent a very cold assessor when I was traumatized and he interrogated me like I was a ***** in my own home after a break in, as scared and shocked as I was after someone invaded my privacy they did not show that I matter as a client. With my parents claim they also did the same thing by sending different people to assess the house also invading their space. Auto and general take it at your own risk. Grant Williams and his manager manager (Johan) are just there his manager never rep**** to my email. After paying for so many years and lost almost half of my things they did not assist me😭😭😭😭 . They are quick to collect the premium but they Step back when having to pay claims.