Rejected Claim

Absolutely horrible service from this insurance company,2 Janury ***708 i was involved in a accident,the car pumped into me ,then i called in the insurance immedialty after my car was towed,case was open for the third party,ok called in to log in a claim and i was transferred to an consultant (some other guy) he advised me i should wait for investigations,ok i waited for 2 days or so no call was made for any feedback regarding the claim,i had to keep on calling the call center to follow up with my claim,then i was transfer to an agent and i was told that they still need to investiage with the police and where the incident took place also check with camera on the robots,mind your its another week now,then i called the day just to find out the outcome then suddely i was now told about about the speed i was driving with then i immediatly contacted my car tracker to send me the information and the lady that gave me the speed and the guy also gave me the different speed and i have asked them why am i getting two different speed from different agents ? Is your calls recorded right ,those calls can be pulled on call monitoring,then after 3 weeks of not getting any feedback I received an email rejecting my claim due to not taking the necessary precautions ? the incident happened before the robots so i was supposed to just pass the robot just to avoid the guy bumping into me ? regardless of the speed i was driving with the other bumped into me? what was i supposed to do then? and the information been getting from agents didn't even make any sense to me and also the car tracker did explain the km per road but a car bumping into isn't my problem whether i was driving slow or fast that car would have bumped into my car because that guy was speeding so how is my claim rejected ? and even i call in the call center still not getting solid feedback??