Rejected claim

My claim was rejected due to unpaid premium of which I contacted them and was told I must not worry can let the debit order bounce on that day as I still fall within the grace period and call the next day to receive a link

Was sent from this person to another with no assistance

And only to be told it was rejected on top of that they still debited the next month without my permission

They decided to refund me 900 intsead of the 1200 that was debited , don’t even know why the is no clarification.

This car insurance is a ****

They always call hundred times when they want people to join and yet they know they are useless