WN
Wise N

1 reviews | Active since Jan 2022

11 Jan 2022, 14:59

Rejected Car Claim

On the 31th of April 2021,From a dealership I Bought a new Vw Polo 8 tsi model 2021 ,Then decided to insure it with Auto & General through a broker .Auto & General adviced that i pay a Pro rata premium when i took the cover, May 2021 month end paid my second premium June month end my third premium .Unfortunately on the 19th of July ( after two weeks of the premium debit day ) got involved in an accident called Auto & General to my surprise for towing of which they assisted.After they inspected the vehicle at the panel beater where it was towed to the reply was that: They Not going to cover the claim since of an unpaid premium of the month of June, I was never informed by Auto & General of the missed premium by a phone call, email, text messaging ,No any other method of communication was directed to inform me . Since was less aware of a missed premium reversal of my account ,I asked to deposit the money since it was for a period od two weeks after the accident they refused. My car still parked damaged not fixed since it was my source of income,By the reason of me choosing the wrong insurance compant called Auto & General that rejected my claim

0
Replies (3)
Auto & General
Auto & General's reply11 Jan 2022, 15:19
Official
Hi  Nompumelelo,

We acknowledge receipt of your complaint.

We would like to look into your matter. Please send us your policy number, we are unable to trace your policy with the details provided.

Kind Regards,
The Auto & General Team 
WN
Wise N's update17 Jan 2022, 15:52
Reviewer Update
Hi
Policy number *** for NM Mathe
WN
Wise N's update27 Jan 2022, 18:11
Reviewer Update
Auto & General

I'm still waiting for your response how is this matter gonna be resolved no one has contacted me by email,text message,phone call nothing ,And i believe you've got my contact details
Please advice