CM
Chomiane M
1 reviews | Active since Jul 2023
26 Oct 2024, 10:08
Reimburse from warranty department not honoured for 4 months and no communication is received
It is very disappointing that auto and general warranty department is quick to deduct money from my wife’s account yet we have been waiting for a reimbur*****t of diagnostic since July. Several calls and follow ups were done with no resolution. Instead we’re told there is something wrong with their IT system and they have been looking into it. This is unacceptable
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Replies (4)
Auto & General's replyOfficial
26 Oct 2024, 10:10Good day Chomiane
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply26 Oct 2024, 10:10
Official
Good day Chomiane
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
CM
Chomiane M's updateReviewer Update
26 Oct 2024, 10:11That’s what we have been receiving, no resolution or communication at all. You’re the worse. Will ensure that policy is cancelled by Monday. Imagine waiting for four months
CM
Chomiane M's update26 Oct 2024, 10:11
Reviewer Update
That’s what we have been receiving, no resolution or communication at all. You’re the worse. Will ensure that policy is cancelled by Monday. Imagine waiting for four months
CM
Chomiane M's updateReviewer Update
30 Oct 2024, 12:28Still no assistance as of today. 4 months later despite sending the proof of payment including this week.
CM
Chomiane M's update30 Oct 2024, 12:28
Reviewer Update
Still no assistance as of today. 4 months later despite sending the proof of payment including this week.
CM
Chomiane M's updateReviewer Update
01 Nov 2024, 06:22You need to be taken to ombudsman. Imagine today is November and you haven’t refunded R1000 since July
CM
Chomiane M's update01 Nov 2024, 06:22
Reviewer Update
You need to be taken to ombudsman. Imagine today is November and you haven’t refunded R1000 since July