Refusing to refund my money

I cancelled my policy in June. and requested a refund as the June premium went off days before our agreed debit order date. I then requested a refund. 2 month later I am still waiting. I do numerous follow-ups, sent bank statement (To consultant named Lesego) to no avail. I get sent from pillar to post, at times the consultants would ask me to hold and then they hang up. I am actually glad that I cancelled my policy without having had to put in a claim, I can only imagine how I would have been treated when claiming. If they can't sort out a tiny thing as a refund I can't imagine how they can sort out a serious claim. I advice that you stay away from them.