SP
Stephan P
1 reviews | Active since Jan 2019
08 Jan 2019, 20:17
Refuses to pay out a claim
Refuses to pay out for a watch under unspecified portable posessions, but nowhere in the policy does it state that watches are not covered under this section. Policy wording is not clear but then they reject the claim when something happens.
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Replies (2)
Auto & General's replyOfficial
09 Jan 2019, 08:31We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply09 Jan 2019, 08:31
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
09 Jan 2019, 10:08Update:
We confirm that our Customer Relation Specialist contacted you. Please expect a call from our claims team who will contact you to register a claim for you.
We apologise for the inconvenience this has caused, we will address the service failures on an internal basis.
Kind Regards,
The Auto & General Team.
Auto & General's reply09 Jan 2019, 10:08
Official
Update:
We confirm that our Customer Relation Specialist contacted you. Please expect a call from our claims team who will contact you to register a claim for you.
We apologise for the inconvenience this has caused, we will address the service failures on an internal basis.
Kind Regards,
The Auto & General Team.