LZ
Lvz Z
1 reviews | Active since Feb 2011
28 Jul 2025, 12:13
Refuse access to account details but taking my money!!!
We did a change of ownership more than a year ago when I bought my vehicle. I have never received any documentation from Auto and General and when I phoned they said that I am not the account holder but the previous owner. Auto and General has been taking money from my bank account for more than a year but refuse to help me with it. I am not allowed any information about this and they won't remove MY banking details. It is honestly a joke and I want my money back. Do not support them
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
28 Jul 2025, 12:23Hi Lvz van Zyl,
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply28 Jul 2025, 12:23
Official
Hi Lvz van Zyl,
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We'll be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
LZ
Lvz Z's updateReviewer Update
29 Jul 2025, 13:32Good day any feedback yet from yesterday?
LZ
Lvz Z's update29 Jul 2025, 13:32
Reviewer Update
Good day any feedback yet from yesterday?
Auto & General's replyOfficial
29 Jul 2025, 13:48Hi Lvz van Zyl,
We have requested for our team to contact you with feedback.
Kind regards,
The Auto & General team
We have requested for our team to contact you with feedback.
Kind regards,
The Auto & General team
Auto & General's reply29 Jul 2025, 13:48
Official
Hi Lvz van Zyl,
We have requested for our team to contact you with feedback.
Kind regards,
The Auto & General team
We have requested for our team to contact you with feedback.
Kind regards,
The Auto & General team
LZ
Lvz Z's updateReviewer Update
31 Jul 2025, 06:51Good day still no communication from you and it is 4 days later
LZ
Lvz Z's update31 Jul 2025, 06:51
Reviewer Update
Good day still no communication from you and it is 4 days later
LZ
Lvz Z's updateReviewer Update
04 Aug 2025, 13:24Good day it has been 5 days again and nobody has contacted me.
LZ
Lvz Z's update04 Aug 2025, 13:24
Reviewer Update
Good day it has been 5 days again and nobody has contacted me.
Auto & General's replyOfficial
04 Aug 2025, 13:40Good day Lvz,
We are very sorry to hear that you have not received any feedback.
We have remided our team to call you with feedback.
Kind regards,
The Auto & General team
We are very sorry to hear that you have not received any feedback.
We have remided our team to call you with feedback.
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 13:40
Official
Good day Lvz,
We are very sorry to hear that you have not received any feedback.
We have remided our team to call you with feedback.
Kind regards,
The Auto & General team
We are very sorry to hear that you have not received any feedback.
We have remided our team to call you with feedback.
Kind regards,
The Auto & General team
LZ
Lvz Z's updateReviewer Update
13 Aug 2025, 14:04Good day it has now been9 days later and still nobody has contacted me. This is absolute terrible.
LZ
Lvz Z's update13 Aug 2025, 14:04
Reviewer Update
Good day it has now been9 days later and still nobody has contacted me. This is absolute terrible.