HM
HILDA M

1 reviews | Active since Nov 2009

19 Mar 2021, 15:23

Refusal to pay the Attorney as agreed in Oct / Nov 2020

I joined Auto and General in Oct 2020. I had an Attorney who had initially assisted me but I wanted legal cover. My civil matter started from when i received the summons and I forwarded to Rene. I highlighted that upon receiving the summons I seeked help from an Attorney, Jabu.Rene drafted the notice of intension to defend but Jabu had done that already. I asked bkth parties to join hands in order to work together. Jabu settled for a lower consultation fee as opposed to what he normally charged. It was then agreed upon. I received a Go Ahead to carry on consulting. Jabu started to consult with me then. Upon my 1st consultation...Jabu conformed that LawForAll had confirmed to be covering the costs and we proceeded.

I wasn't aware that his secretary was having issues with LawForAll on the background. I was made aware that they have had to ignore the invoice submissions since 15.02.2021 from Jabu's Secretary. I asked them why the ignorance...No response. Is it really practical that 3 people could miss an announcement of the costs not being paid by LawForAll? They claim that this was clear to me and that a referral letter was sent to me. What referral as I came with my own lawyer?

I have 3 invoices unpaid as they sent an email straight to my Attorney that I, Hilda, should make a payment and not them. On thr email I was not even copied as I am their member. Nothing.

I want us to kindly agree that this type of negligence is stressing and that I expect payment to happen as agreed to my Attorney.

I have emails as proof. I am still puzzled at how they dismally ignored invoices from Jabu's administrator like this.....it is worth taking note how they decided to keep quiet from November 2020 until 18 March 2021 with this issue. If it waant for my Attorney's office exerting pressure unto them to pay up...I wonder when was i going to be aware of such misconduct and negligence.

Please Auto and General...pay the Attorney as promised. Stop taking premiums from your clients and not deliver.

Now that I raised this and I am worked up...I saw myself dealing with roughly 3 to 4 different people calling me and giving stories to me....I dont like explanations as they show elements of lies and protecting one another. This is wrong

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Replies (3)
Auto & General
Auto & General's reply19 Mar 2021, 15:47
Official
Hi Hilda,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply12 Apr 2021, 09:11
Official
Hi Hilda,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
 

You are welcome to contact us should you wish to discuss the matter further. 
 
 
Kind Regards, 
The Auto & General Team
HM
HILDA M's update24 Jun 2021, 18:04
Reviewer Update
Auto and General is not a good insurance. They are pathetic. I left them.