BN
Boitumelo N
1 reviews | Active since Sept 2022
25 Aug 2026, 10:31
Refund refused
I asked for my refund after they kept on blowing up my phone trying to convince me to reinstate my policy. This company has never protected or looked out for me. I will never recommend it to anyone I know.
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
25 Aug 2026, 10:37Good day Boitumelo,
We are sorry for the service you have received.
We acknowledge your complaint, in order for us to be able to assist you, kindly send us a private message and provide us with your policy number as we are not able to pick up a policy with your ID number or email address or cellphone number.
Kind regards,
The Auto & General team
We are sorry for the service you have received.
We acknowledge your complaint, in order for us to be able to assist you, kindly send us a private message and provide us with your policy number as we are not able to pick up a policy with your ID number or email address or cellphone number.
Kind regards,
The Auto & General team
Auto & General's reply25 Aug 2026, 10:37
Official
Good day Boitumelo,
We are sorry for the service you have received.
We acknowledge your complaint, in order for us to be able to assist you, kindly send us a private message and provide us with your policy number as we are not able to pick up a policy with your ID number or email address or cellphone number.
Kind regards,
The Auto & General team
We are sorry for the service you have received.
We acknowledge your complaint, in order for us to be able to assist you, kindly send us a private message and provide us with your policy number as we are not able to pick up a policy with your ID number or email address or cellphone number.
Kind regards,
The Auto & General team
BN
Boitumelo N's updateReviewer Update
25 Aug 2026, 12:34But when you want to tell me you want to reinstate my policy my information is miraculously found on your system?
BN
Boitumelo N's update25 Aug 2026, 12:34
Reviewer Update
But when you want to tell me you want to reinstate my policy my information is miraculously found on your system?
Auto & General's replyOfficial
25 Aug 2026, 12:38Good day Boitumelo,
We apologize for the frustration and inconvenience caused.
In order for us to be able to assist you, we are going to need your details.
Kind regards,
The Auto & General team
We apologize for the frustration and inconvenience caused.
In order for us to be able to assist you, we are going to need your details.
Kind regards,
The Auto & General team
Auto & General's reply25 Aug 2026, 12:38
Official
Good day Boitumelo,
We apologize for the frustration and inconvenience caused.
In order for us to be able to assist you, we are going to need your details.
Kind regards,
The Auto & General team
We apologize for the frustration and inconvenience caused.
In order for us to be able to assist you, we are going to need your details.
Kind regards,
The Auto & General team
Auto & General's replyOfficial
25 Aug 2026, 12:46Your policy number, please,
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's reply25 Aug 2026, 12:46
Official
Your policy number, please,
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's replyOfficial
25 Aug 2026, 15:27Good day Boitumelo,
Thank you for your policy number.
We will escalate your complaint to the relevant team to assist you as soon as possible.
Kind regards,
The Auto & General team
Thank you for your policy number.
We will escalate your complaint to the relevant team to assist you as soon as possible.
Kind regards,
The Auto & General team
Auto & General's reply25 Aug 2026, 15:27
Official
Good day Boitumelo,
Thank you for your policy number.
We will escalate your complaint to the relevant team to assist you as soon as possible.
Kind regards,
The Auto & General team
Thank you for your policy number.
We will escalate your complaint to the relevant team to assist you as soon as possible.
Kind regards,
The Auto & General team