Refund on a canceled insurance

I am writing to bring to your attention an issue regarding my insurance policy cancellation. I canceled my policy and I received a confirmation email from your team. However, I have noticed that the payment for the policy has still been deducted from my account. I contacted your customer service center to inquire about a refund, but I have not received any assistance or a clear solution. The wait times are lengthy, and unfortunately, the consultants I’ve spoken with have not been able to resolve the issue.I would appreciate it if you could urgently look into this matter and process my refund as soon as possible.

I look forward to your prompt response.