Refund complaint

I have switched my policy from business to personal in February 2026, A&G debited the business premium and advised that the refund will be done in 7-14 working days. It is passed that turn around time I was given. I called in last week Wednesday and spoke to Itumeleng, who placed me on hold for so long until I ran out of airtime. I called the Thursday, I spoke to Marygold who advised this matter was escalated and should receive my refund the Friday.. Friday came and no funds were in my account. I called Friday and spoke to another agent who advised its too late to process the refund and it will get it today the 23rd March and yet NO Refund.. I am sick and tired of the run around and my airtime wasted calling you people and receiving pathetic service and empty promises.. I WANT MY REFUND TODAY!!!