Refund
<p>I took vehicle insurance with Auto and General for my polo playa, they were deducting their premiums and send me for car evaluation. i went for evaluation and they said they never recieved the report, i did it several times til i cancel the insurance as they kept telling me to take ny car for evaluation, now can they refund me as they deducted my money though they say they didint receive my car evaluation</p>
We acknowledge receipt of your complaint
We will be in contact with you during office hours
Kind Regards
The Auto &General Team
Best regards,
We acknowledge receipt of your complaint
We will be in contact with you during office hours
Kind Regards
The Auto &General Team
Best regards,
Update:
We have investigated your concerns and wish to respond as follows:
As discussed with our Customer Relation Specialists, the policy that you are referring commenced during 2012 and was cancelled with us during 2013.
There are a number of underwriting criteria that is taken into consideration pertaining to insurance cover. In your case you are referring to the inspection certificate.
The fact that the certificate in not reflecting on your policy does not mean that you did not take the vehicle for inspection or, that you did not enjoy insurance cover.
In the event that there was a claim we might have requested a copy of the certificate from you.
In view of the above we confirm that no refund is due to you as you enjoyed cover during the lifespan of your policy with us.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have investigated your concerns and wish to respond as follows:
As discussed with our Customer Relation Specialists, the policy that you are referring commenced during 2012 and was cancelled with us during 2013.
There are a number of underwriting criteria that is taken into consideration pertaining to insurance cover. In your case you are referring to the inspection certificate.
The fact that the certificate in not reflecting on your policy does not mean that you did not take the vehicle for inspection or, that you did not enjoy insurance cover.
In the event that there was a claim we might have requested a copy of the certificate from you.
In view of the above we confirm that no refund is due to you as you enjoyed cover during the lifespan of your policy with us.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have investigated your concerns and wish to respond as follows:
As discussed with our Customer Relation Specialists, the policy that you are referring commenced during 2012 and was cancelled with us during 2013.
There are a number of underwriting criteria that is taken into consideration pertaining to insurance cover. In your case you are referring to the inspection certificate.
The fact that the certificate in not reflecting on your policy does not mean that you did not take the vehicle for inspection or, that you did not enjoy insurance cover.
In the event that there was a claim we might have requested a copy of the certificate from you.
In view of the above we confirm that no refund is due to you as you enjoyed cover during the lifespan of your policy with us.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have investigated your concerns and wish to respond as follows:
As discussed with our Customer Relation Specialists, the policy that you are referring commenced during 2012 and was cancelled with us during 2013.
There are a number of underwriting criteria that is taken into consideration pertaining to insurance cover. In your case you are referring to the inspection certificate.
The fact that the certificate in not reflecting on your policy does not mean that you did not take the vehicle for inspection or, that you did not enjoy insurance cover.
In the event that there was a claim we might have requested a copy of the certificate from you.
In view of the above we confirm that no refund is due to you as you enjoyed cover during the lifespan of your policy with us.
Kind Regards,
The Auto & General Team.
Best regards,