RP
Reuben P
1 reviews | Active since Jan 2013
29 Aug 2019, 23:36
Rectify your records
After cancelling my policy and receiving confirmation of cancellation from Autogen on 16 August 2019, I still received an Annual Policy Update email today from Autogen. I sincerely hope and pray my debit order was cancelled
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Replies (4)
Auto & General's replyOfficial
30 Aug 2019, 10:22We acknowledge receipt of your complaint
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply30 Aug 2019, 10:22
Official
We acknowledge receipt of your complaint
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
30 Aug 2019, 10:37Update:
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail.
We confirm that your policy has been cancelled on the 21 August 2019, with the effective date 31 August 2019. We do apologise for the letter that was sent to you after the policy was cancelled.
Please feel free to contact me back if you wish to discuss the matter further.
Kind Regards,
Dorothy Smit
***
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail.
We confirm that your policy has been cancelled on the 21 August 2019, with the effective date 31 August 2019. We do apologise for the letter that was sent to you after the policy was cancelled.
Please feel free to contact me back if you wish to discuss the matter further.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply30 Aug 2019, 10:37
Official
Update:
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail.
We confirm that your policy has been cancelled on the 21 August 2019, with the effective date 31 August 2019. We do apologise for the letter that was sent to you after the policy was cancelled.
Please feel free to contact me back if you wish to discuss the matter further.
Kind Regards,
Dorothy Smit
***
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail.
We confirm that your policy has been cancelled on the 21 August 2019, with the effective date 31 August 2019. We do apologise for the letter that was sent to you after the policy was cancelled.
Please feel free to contact me back if you wish to discuss the matter further.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
30 Aug 2019, 10:38Update:
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply30 Aug 2019, 10:38
Official
Update:
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
30 Aug 2019, 10:38 Update:
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply30 Aug 2019, 10:38
Official
Update:
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the policy has been cancelled and we apologise for the letter that was sent to you after cancellation date.
We are truly sorry that we were not able to retain you as a valued customer and invite you to contact our Service Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Best regards,