1 reviews | Active since Feb 2014
Really horrible service
I logged a windscreen claim on Saturday 2 June. I have had no feedback from Glasfit Benoni or A&G. I have phoned the Benoni Glasfit branch twice and was told they would call me back. I had a minor accident last week Monday. After the assessment I've heard nothing about the next step. I have logged a request for feedback on the A&G site with no feedback. This is after they got my accident claim mixed up with a tyre and rim claim. Worst service I've had in a long time
We acknowledge receipt of your complaint.
We apologise for your frustration, and will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We apologise for your frustration, and will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail. We have made contact with the service provider who will also be in contact with you to make the necessary arrangements with you pertaining to the windscreen. We further confirm that your most recent claim is registered separately.
We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail. We have made contact with the service provider who will also be in contact with you to make the necessary arrangements with you pertaining to the windscreen. We further confirm that your most recent claim is registered separately.
We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialist if you need further assistance.
Kind Regards,
The Auto & General Team.
Update:
Thank you for contacting us back, we are pleased to confirm that this matter has been resolved. Please feel free to contact our Customer Relation Specialist if you require assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
Thank you for contacting us back, we are pleased to confirm that this matter has been resolved. Please feel free to contact our Customer Relation Specialist if you require assistance in the future.
Kind Regards,
The Auto & General Team.
You are most welcome, we thank you for your feedback.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
You are most welcome, we thank you for your feedback.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.