Rating a recently service

At the first time ,i was so disappointed and even thinking to cancel my policy,that was when I Received the email said my claim was approved,the following month again,i received another email said my claim declined. ,however,a member of Auto Gen did things easier for me ,she managed to decrease my access and also confirmed that they will able to fix my car anytime when i want,I wish to say,Thanks a million times to Auto and Gen as whole,to make things better for me. Thank you. Miss DP Mcunu