RS
Reza S
1 reviews | Active since Dec 2014
07 Apr 2016, 16:27
Rates increase without notification
Hi.<br> <br> I have had the most disgusting experience with your annual increases. Firstly, I insured another car with you in Feb for about R470 only to have you increase the rate just after one month R710. What the heck is that?<br> <br> Also, another car I have insured with you gets a R30 reduction in cost only to have to the excess jump from R4000 to R9150 without my consent. That must be ******* as I didn't agree to a higher excess at all.<br> <br> I'm in the process of getting new quotes and I can assure you that I will be cancelling soon.
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Replies (1)Auto & General's replyOfficial
08 Apr 2016, 12:21Hello R_Salie,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested that you are contacted by the relevant branch manager who will be in contact with you during the course of the day.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested that you are contacted by the relevant branch manager who will be in contact with you during the course of the day.
Regards,
The Auto & General Team.
Best regards,
Auto & General's reply08 Apr 2016, 12:21
Official
Hello R_Salie,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested that you are contacted by the relevant branch manager who will be in contact with you during the course of the day.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested that you are contacted by the relevant branch manager who will be in contact with you during the course of the day.
Regards,
The Auto & General Team.
Best regards,
