R5,000 incorrectly billed and it's taken more than 2 months to fix - still waiting!!!

This is quite ridiculous - We had an existing policy since 2012. In 2019, we wanted to add home contents insurance but instead of upgrading the policy, they added a brand new policy which then double debited us for 3 months. When they said they would refund us, they refunded 1 month.

We then completely cancelled our policy, we still got charged every single month. We have now been incorrectly charged for nearly R5,000 and I keep getting given the run-around when I follow up on this.

It seems they are efficient at taking money but really inefficient in dealing with queries and refunds due to clients.