R1 600 claim still pending after 2 weeks?

<p>I have tyre and rim damage cover with your company for several years now, and registered my first claim 3 weeks ago. I submitted my documents, and it's now been 2 weeks without a word from your company.I phoned yesterday and spoke to Heinrich, who first told me that you did not receive my docs.I then pointed out that your company sent me a return email confirming receipt of my e-mail.He then immediately changed his story from you did not receive my docs,to "your quote is not clear".However, he could read all the info back to me on the quote.He said he had to refer it to management, which I fail to understand. Was this another lie just to get me off the phone? Does your claims advisors have no mandate?This is such a small claim, and would have been settled by other insurance companies immediately.I can't help to wonder what will happen one day if I have to claim for my run flat tyres, I don't have a sparewheel, are you going to let me sit without transport for 2 weeks plus?Heinrich said that I will have feedback by yesterday,and I'm still waiting....Do you expect me to keep on phoning you for feedback,I can't understand why this is taking so long.</p>