NM
NOel M
1 reviews | Active since Nov 2009
15 Mar 2016, 15:07
Quotation converted into a policy
I have called Auto & General to request for a motor vehicle insurance quotation towards end of February. <br> To my surprise, the quotation has been converted into an active policy. <br> I called to cancel the policy on the 26 February 2016 mentioned to the call center of the mistake done and to my surprise, I was still billed on assurance for a vehicle which I am not using. <br> <br> This result to unnecessary bank charges which the bank said they won't be responsible of.
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Replies (1)Auto & General's replyOfficial
17 Mar 2016, 13:44Hello noelmbemba,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team for assistance.
The sales calls will need to be retrieved in order to provide more detailed feedback.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
The Auto and General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team for assistance.
The sales calls will need to be retrieved in order to provide more detailed feedback.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
The Auto and General Team
Best regards,
Auto & General's reply17 Mar 2016, 13:44
Official
Hello noelmbemba,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team for assistance.
The sales calls will need to be retrieved in order to provide more detailed feedback.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
The Auto and General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team for assistance.
The sales calls will need to be retrieved in order to provide more detailed feedback.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
The Auto and General Team
Best regards,
