Quick to take your money but not quick to respond

Over an hour of my time and money waiting on calls and all without any reference number so you have to explain each and every time.

I contacted them on 5/11 to get a geyser replaced, was told the assessor would contact me in 24 hours. On the 14th I called to follow up and was told they would call me back. On the 17th I called again, still no luck. I called again on the 20th and finally got them to send an assessor out at 15:30. It is now the 25th and I have yet to hear from anyone what is happening and as I’ve explained EACH TIME - their delay is holding up the process for me to get a compliance certificate to sell the house.