MX
Monwabisi X
1 reviews | Active since Mar 2024
30 Jul 2025, 09:22
Query
You guys have not paid me back the money you deducted after I cancelled, your consultant said it will be paid in 48 hours.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
30 Jul 2025, 09:25Hi Monwabisi,
We are sorry to hear that.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear that.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply30 Jul 2025, 09:25
Official
Hi Monwabisi,
We are sorry to hear that.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear that.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
MX
Monwabisi X's updateReviewer Update
31 Jul 2025, 09:59Dear Auto & General
I cancelled the insurance with you way before payday and you delayed to process the cancellation so that you can deduct again. That's a violation of my rights as a customer, please reimburse me the amount you deducted. I have been waiting for the time your agent said it will take for the refund to be processed, no money have been received yet.
I cancelled the insurance with you way before payday and you delayed to process the cancellation so that you can deduct again. That's a violation of my rights as a customer, please reimburse me the amount you deducted. I have been waiting for the time your agent said it will take for the refund to be processed, no money have been received yet.
MX
Monwabisi X's update31 Jul 2025, 09:59
Reviewer Update
Dear Auto & General
I cancelled the insurance with you way before payday and you delayed to process the cancellation so that you can deduct again. That's a violation of my rights as a customer, please reimburse me the amount you deducted. I have been waiting for the time your agent said it will take for the refund to be processed, no money have been received yet.
I cancelled the insurance with you way before payday and you delayed to process the cancellation so that you can deduct again. That's a violation of my rights as a customer, please reimburse me the amount you deducted. I have been waiting for the time your agent said it will take for the refund to be processed, no money have been received yet.
Auto & General's replyOfficial
31 Jul 2025, 10:06Hi Monwabisi,
Your refund is being processed, and you will receive the refund shortly.
Kind regards,
The Auto & General team
Your refund is being processed, and you will receive the refund shortly.
Kind regards,
The Auto & General team
Auto & General's reply31 Jul 2025, 10:06
Official
Hi Monwabisi,
Your refund is being processed, and you will receive the refund shortly.
Kind regards,
The Auto & General team
Your refund is being processed, and you will receive the refund shortly.
Kind regards,
The Auto & General team