1 reviews | Active since May 2009
PROVIDE CANCELLATION LETTERS
I would award half a star if it was available.
I wrote an email to auto & general to advise tht I could no longer afford their services for car insurances & household contents & spectacles & cellphone. I got a phone call from the cancellation department. The woman had me in tears by reminding me how poor I was. Well done to that lady - she should buy shares in pharma companies selling antidepressants.
Today I open my email and it reads that the policy will be active for two cars in March . I phone them and the consultant offers two letters to advise of cancellation. BUT I HAD FOUR ITEMS INSURED, SO WILL THOSE OTHER 2 BE CHARGED IN MARCH 2021. NOT IMPRESSED WITH YOUR SERVICE. OH POOR COMPANY YOU HAVE TO CHANGE HOW YOU WORK, SO HAVE WE. NOT RETURNING TO THIS COMPANY EVER.
DONT SEND THE USUAL DRIVEL BACK, RATHER SEND ME MY CANCELLATION ADVISES FOR EACH OF THE 4 ITEMS INSURED.
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Kind Regards
The Auto & General Team
Kind Regards
The Auto & General Team
