MC
Meg C

1 reviews | Active since May 2009

26 Jan 2021, 14:10

PROVIDE CANCELLATION LETTERS

I would award half a star if it was available.

I wrote an email to auto & general to advise tht I could no longer afford their services for car insurances & household contents & spectacles & cellphone. I got a phone call from the cancellation department. The woman had me in tears by reminding me how poor I was. Well done to that lady - she should buy shares in pharma companies selling antidepressants.

Today I open my email and it reads that the policy will be active for two cars in March . I phone them and the consultant offers two letters to advise of cancellation. BUT I HAD FOUR ITEMS INSURED, SO WILL THOSE OTHER 2 BE CHARGED IN MARCH 2021. NOT IMPRESSED WITH YOUR SERVICE. OH POOR COMPANY YOU HAVE TO CHANGE HOW YOU WORK, SO HAVE WE. NOT RETURNING TO THIS COMPANY EVER.

DONT SEND THE USUAL DRIVEL BACK, RATHER SEND ME MY CANCELLATION ADVISES FOR EACH OF THE 4 ITEMS INSURED.

0
Replies (3)
Auto & General
Auto & General's reply26 Jan 2021, 14:33
Official
 Hi Meg,

We would like to apologise for the service you have received.

We will escalate your matter to our team to look into. They will contact you with feedback.

Kind Regards,
The Auto & General Team 
Auto & General
Auto & General's reply26 Jan 2021, 14:39
Official
May you kindly provide us with your policy, contact or ID number registered with the policy in question we would like to resolve this matter, 

Kind Regards
The Auto & General Team
MC
Meg C's update26 Jan 2021, 14:56
Reviewer Update
Umm not sure that I want to have my ID number shared over here so here is a policy number, ***2