Promise you make is a promise you keep

I had an unfortunate incident where someone reversed into my stationary vehicle early in April. Upon submitting my claim online I received a notification that should I continue I will forfeit my cash back bonus of R24 696.42.00. I immediately contacted the call centre and tried to retract my claim. As it would make more sense financially to claim for a bumper bash directly from the other party. Sad to say - that day's service was horrid. From ***.to Thabiso telling me someone who had the claim will call me to Tshepiso who shared some light. Eventually I get through to Kevin, He cant answer as to why I was led to believe via their website that if I continue with the claim - \this claim may negatively affect your CasBackPlusBonus whish is projected at R24696.42. So I send his team manager an e-mail showing this notification.Guess what? I only got an apology letter on 4 May and respond that I do not accept this... Guess what - still no response - Once again? Still no answer ... so if R24k is due to me as per the apology - Guess my premium linked this percentage paid bonus is not worthy to you. "