FT
Fortunate T
1 reviews | Active since Jun 2018
22 Aug 2025, 10:32
Proline Wynberg Poor Service
I am putting a 1 star review until my car is properly fixed or i get proper feedback regarding my car. My car was taken in by Auto & General to Proline Wynberg on the 09th of July. It has been a back & forth with Proline and i am not happy at all with the service. I have already written a review for Proline explaining the situation. I went to collect my car only yesterday only to find that the car has a broken part in the bonnet. I need this fixed and since i cannot get through to Proline, Auto & general needs to contact them and get this sorted. I am drained and tired now and i cannot afford for my vehicle to take another week just to fix this part. So can auto & general contact me asap cause i am fedup.
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
22 Aug 2025, 10:36Hi Fortunate,
We are concerned to hear this.
We would also like to apologise for the service experience and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are concerned to hear this.
We would also like to apologise for the service experience and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Aug 2025, 10:36
Official
Hi Fortunate,
We are concerned to hear this.
We would also like to apologise for the service experience and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are concerned to hear this.
We would also like to apologise for the service experience and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
FT
Fortunate T's updateReviewer Update
22 Aug 2025, 13:34If you cannot solve this i am cancelling my insurance cause what is the point of me paying an excess on R6800 to get back a car that is not properly fixed. I thought by now someone would have called me from your insurance or Proline itself. I am annoyed right now. Even the boot itself is not aligned, the color of the bonet and the bumper color is not the same as the bonet color and has a bump at the end.
FT
Fortunate T's update22 Aug 2025, 13:34
Reviewer Update
If you cannot solve this i am cancelling my insurance cause what is the point of me paying an excess on R6800 to get back a car that is not properly fixed. I thought by now someone would have called me from your insurance or Proline itself. I am annoyed right now. Even the boot itself is not aligned, the color of the bonet and the bumper color is not the same as the bonet color and has a bump at the end.
Auto & General's replyOfficial
22 Aug 2025, 13:39Hi Fortunate,
We've already escalated your matter to our assessing team.
They will be in touch with you before end of business today.
Kind Regards,
The Auto & General Team
We've already escalated your matter to our assessing team.
They will be in touch with you before end of business today.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Aug 2025, 13:39
Official
Hi Fortunate,
We've already escalated your matter to our assessing team.
They will be in touch with you before end of business today.
Kind Regards,
The Auto & General Team
We've already escalated your matter to our assessing team.
They will be in touch with you before end of business today.
Kind Regards,
The Auto & General Team
FT
Fortunate T's updateReviewer Update
05 Sept 2025, 11:07So Auto & general called me after this to offer me some additional extras, i told the lady you guys must first fix my issue of the car before offering me anything else. She put me through to Claims, they told me they will call me back cause i told them they need me to provide us with a courtesy car before we take back the vehicle to be fixed. Until today no one has called. The lady from Proline made contact and also said she will call back once they a loan vehicle, she has not called back - so will this just be pushed under the carpet ??????
FT
Fortunate T's update05 Sept 2025, 11:07
Reviewer Update
So Auto & general called me after this to offer me some additional extras, i told the lady you guys must first fix my issue of the car before offering me anything else. She put me through to Claims, they told me they will call me back cause i told them they need me to provide us with a courtesy car before we take back the vehicle to be fixed. Until today no one has called. The lady from Proline made contact and also said she will call back once they a loan vehicle, she has not called back - so will this just be pushed under the carpet ??????
Auto & General's replyOfficial
05 Sept 2025, 11:27Good day Fortunate,
We are sorry to hear that you have not yet received feedback.
We have requested for you to received urgent feedback.
Kind regards,
The Auto & General team
We are sorry to hear that you have not yet received feedback.
We have requested for you to received urgent feedback.
Kind regards,
The Auto & General team
Auto & General's reply05 Sept 2025, 11:27
Official
Good day Fortunate,
We are sorry to hear that you have not yet received feedback.
We have requested for you to received urgent feedback.
Kind regards,
The Auto & General team
We are sorry to hear that you have not yet received feedback.
We have requested for you to received urgent feedback.
Kind regards,
The Auto & General team
FT
Fortunate T's updateReviewer Update
11 Sept 2025, 07:32The lady from Proline called & said they have a courtesy car now available i can bring in the car & i asked if the car has full tank cause i am not going another period of time spending on fuel due to this inconvenience cause now i don't even trust their timeline, she said she can give R250 & unfortunately i cannot take the car in, it will not last me even 2 days.
FT
Fortunate T's update11 Sept 2025, 07:32
Reviewer Update
The lady from Proline called & said they have a courtesy car now available i can bring in the car & i asked if the car has full tank cause i am not going another period of time spending on fuel due to this inconvenience cause now i don't even trust their timeline, she said she can give R250 & unfortunately i cannot take the car in, it will not last me even 2 days.
Auto & General's replyOfficial
11 Sept 2025, 08:27Good day Fortunate,
We are sorry to see that you are unhappy with the arrangements made and will escalate your complaint to the team to assist.
Kind regards,
The Auto & General team.
We are sorry to see that you are unhappy with the arrangements made and will escalate your complaint to the team to assist.
Kind regards,
The Auto & General team.
Auto & General's reply11 Sept 2025, 08:27
Official
Good day Fortunate,
We are sorry to see that you are unhappy with the arrangements made and will escalate your complaint to the team to assist.
Kind regards,
The Auto & General team.
We are sorry to see that you are unhappy with the arrangements made and will escalate your complaint to the team to assist.
Kind regards,
The Auto & General team.