Probably the worst customer service i have ever had

Its sad really that you have to go onto a complaint site like this one to try and get assistance, anyway here I am, not expecting much just letting out some frustration i guess

I had a small chip in my windscreen and needed it repaired, sounds easy but i was gravely mistaken. I called in the first time, the claims agent cannot give me a straight answer to my question, which was does A&G cover windscreen chips ? Nevermind what steps i need to take if they do.

I actually got the answer from PG Glass (whom A&G does not work with) and that A&G does cover it but i need to go to glasfit. Imagine the PG Glass employee can tell me what to do but the A&G agent can't tell me anything, in fact she just kept cutting me off when i tried to ask a question

Then, a few days later i make it to glasfit, and they're asking for a claim number, so i call A&G (its 5 minutes of marketing until you get to choose an option) and the agent puts the phone down in my ear. Call in again (5 minutes of marketing again before you can choose an option even if you know which option to choose).

I am then speaking to another CLAIMS agent (Nolutando) and I ask if this glass chip repair affects my no claim bonus and guess what she doesnt know ! The CLAIMS agent doesnt know if a windscreen chip claim affects the no claim bonus, and asks me if I can hold while she finds out- SURPRISE !

At this stage i'm getting frustrated so i ask Nolutando to just put her manager on the line rather than her finding out, and you will never guess... I am put on hold for 10 minutes - SURPRISE ! The managers of these call centers care even less than the agents, you're interrupting their youtube & facebook time.

I finally put the phone down and I just pay the repair myself (ive already spent more than that on fuel and phone calls)

So anyhow, I will be cancelling my 2 car insurance policies with A&G since im paying them 30K a year for absolutely nothing. In fact its worse than that, I am paying them to make life difficult for me when i have a question, like which sane person would do that I ask myself.

A&G please call me to sort this out, alternatively get retentions to call me so I can cancel. I'm not wasting any more money begging and pleading for help.

Lets see how this goes sigh