Private comprehensive lies

I wanted to change my policy from Commercial to private then I asked them to change it for me, but then again when I spoke to the Commercial department they offered me less amount and I decided to continue with them ,but now I have asked the private comprehensive to cancel the new policy ,they don't want they keep sending me emails confirming that my new policy has gone through and I will have to pay on the 6th of every month. I want the new policy to be canceled. At first when I was talking to them they told me that it will not affect my cash back of which I'm left with about 2 years only to find out that they are lying. My new cash back plan will be in 2028. Auto n Gen please stop playing with me and cancel my new policy . Now I have 2 active policies. CANCEL THE NEW POLICY.Ireen Sandanga