premiums refund not paid

i was not happy with my claim process, it took too long for claim to be settled, i have written numerous emails about my premiums to be paid back but no lucky, i putted a claim on the 14 May and my car was a write off, i paid for June and July premiums while my car was under claim and written off. i requested for a refund but no response until this day. the person who was working on my claim is not helpful at all. ***MR C MOLAPISI (my claim reference