MA
MUHAMMAD A
1 reviews | Active since Aug 2015
12 Oct 2015, 11:21
PREMIUM INCREASE
I have an insurance policy for my ford figo 2011 model with auto and general since 2011. <br> <br> My premiums have increased to +/- R2100 as the first of October, which I found to be unfair, so I went online and did a quote on their online system and completed the information as currently loaded on my profile with Auto and General on the quote and the quote on the premium came to about +/- R200<br> <br> Makes no sense at all. Is this good business?
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Auto & General's replyOfficial
12 Oct 2015, 16:43Hello mamod8721,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have in the interim escalated the matter to the ratings department to see what the influencing factors were as well as reviewing the overall increase.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have in the interim escalated the matter to the ratings department to see what the influencing factors were as well as reviewing the overall increase.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Oct 2015, 16:43
Official
Hello mamod8721,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have in the interim escalated the matter to the ratings department to see what the influencing factors were as well as reviewing the overall increase.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have in the interim escalated the matter to the ratings department to see what the influencing factors were as well as reviewing the overall increase.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team